Kindly highlighted by Nathan Mercer from Microsoft New Zealand in a recent newsletter:
Microsoft Partners
As a Microsoft Partner, you have a range of Partner support options in addition to those listed above. First, sign into the Microsoft Partner Network where you will find a list of support options:
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How-to Websites
One of the most common questions we receive: What is the best way to contact Microsoft if you have a problem with a Microsoft product or service, or to ask a general question? This article is designed to give you a summary of the support options available to IT Professionals in New Zealand. Support options range from free support through to premium paid support.
Firstly let’s go through the options you can find on the web. On our recently-updated main support portal, you will find links highlighting our top support issues, top downloads, contact details, and can get support by product.
Talk to someone...
To contact Microsoft Customer Service about a specific problem you’re having, you can email our customer service team – they are surprisingly responsive, and are best briefed to deal with product information & pricing, product licensing, Microsoft event registration & details, Microsoft Profile management for email subscriptions, Product key generation, as well as general enquiries such as sponsorships, donations, business proposals, and even job opportunities.
If you would prefer to speak with a real person, you can call us free on 0800 800 004, between 7:30am and 9:00pm from Monday to Friday. You can also contact me personally, through my blogor @NathanMon twitter.
Our New Zealand team also runs the NZ TechNet blog, and @TechNetNZon twitter – both with news and events for kiwi IT Professionals. For more consumer-oriented information, follow @MicrosoftNZor, most relevant to this article, reach out to @MicrosoftHelpsfor support via twitter.
Microsoft Community forums online for self-help
Be sure to check out the Microsoft Community forums for finding answers, sharing ideas and solving problems. Describe what's going on, and our community members can help you understand the problem. Then they can show you how to resolve it with step by-step instructions. There are dedicated forums for each specific product and they are very active with questions and answers.
If you’re working in a technical role, we also have dedicated forums where you can go to for technical assistance – check out the TechNet Forums for IT Professionals or the MSDN Forums for Developers. I can really recommend these forums, they are full of useful information thanks to skilled contributors responding to questions.
TechNet Software Subscription for IT Professionals:
Use promo code NZTN13-1 to receive 30% off.
A 30% discount off a 12-month Microsoft TechNet Subscription makes this affordable for every IT Professional. I’d highly recommend it as it includes great paid support benefits that won’t break the bank. You can read about the different TechNet subscription options and benefits but they include:
Firstly let’s go through the options you can find on the web. On our recently-updated main support portal, you will find links highlighting our top support issues, top downloads, contact details, and can get support by product.
Talk to someone...
To contact Microsoft Customer Service about a specific problem you’re having, you can email our customer service team – they are surprisingly responsive, and are best briefed to deal with product information & pricing, product licensing, Microsoft event registration & details, Microsoft Profile management for email subscriptions, Product key generation, as well as general enquiries such as sponsorships, donations, business proposals, and even job opportunities.
If you would prefer to speak with a real person, you can call us free on 0800 800 004, between 7:30am and 9:00pm from Monday to Friday. You can also contact me personally, through my blogor @NathanMon twitter.
Our New Zealand team also runs the NZ TechNet blog, and @TechNetNZon twitter – both with news and events for kiwi IT Professionals. For more consumer-oriented information, follow @MicrosoftNZor, most relevant to this article, reach out to @MicrosoftHelpsfor support via twitter.
Microsoft Community forums online for self-help
Be sure to check out the Microsoft Community forums for finding answers, sharing ideas and solving problems. Describe what's going on, and our community members can help you understand the problem. Then they can show you how to resolve it with step by-step instructions. There are dedicated forums for each specific product and they are very active with questions and answers.
If you’re working in a technical role, we also have dedicated forums where you can go to for technical assistance – check out the TechNet Forums for IT Professionals or the MSDN Forums for Developers. I can really recommend these forums, they are full of useful information thanks to skilled contributors responding to questions.
TechNet Software Subscription for IT Professionals:
Use promo code NZTN13-1 to receive 30% off.
A 30% discount off a 12-month Microsoft TechNet Subscription makes this affordable for every IT Professional. I’d highly recommend it as it includes great paid support benefits that won’t break the bank. You can read about the different TechNet subscription options and benefits but they include:
- Professional Support Calls – Professional subscribers receive 2 complimentary support calls and can talk to a Microsoft support professional for fast help with the toughest technical questions. TechNet Professional subscribers also receive a 20% discount on additional purchased support calls.
- Priority Support in TechNet Forums – with your subscription you have unlimited access & priority support in TechNet forums, with your questions answered within two business days. Engage with other IT Professionals who have encountered the same issues you are facing. Answers are reviewed by a Microsoft support professional.
- Microsoft E-Learning – Prepare for certification or simply deepen or develop new skills with a selection of Microsoft E-Learning course collection.
- Microsoft Software Licensed for Evaluation Purposes – During your 12-month subscription you’ll have access to the latest Microsoft full-version and beta software you need for evaluation and deployment planning with no feature limits.
Microsoft Partners
As a Microsoft Partner, you have a range of Partner support options in addition to those listed above. First, sign into the Microsoft Partner Network where you will find a list of support options:
- Get support
- My support benefits and incidents
- Microsoft Partner Network support
- Technical Presales and Advisory Services
- Product support
- Support communities
On that site you can also view the details of an incident you recently submitted or submit a new one. You can also see how many partner advisory hours you have available, or purchase more hours. As a Microsoft Partner you receive a range of benefits depending on your membership level, including:
- Partner advisory hours that you can use for technical enablement and for technical presales and advisory services
- Partner Support Community
- Business-critical (customer server down)
- 5-Pack of Professional Support Incidents
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- Virus and Security solution centre
- Security home page
- Download Security Essentials
- Malware Removal tool
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- Knowledge Base search
- Product list
- Product support lifecycle
- Small and medium business support
- IT Pro support
- Developer support
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